Privacy Policy

Your privacy matters to us. This Privacy Policy explains how SignalOps collects, uses, stores, and protects the information you share with us.

Information We Collect

Information You Provide

When you create an account or interact with our services, we collect the details you choose to share. This includes your name, email address, company details, billing information, and any direct communications you send to us.

Information Automatically Collected

As you navigate through our platform, we automatically gather certain data to ensure optimal performance and security. This includes your IP address, device type, browser specifications, and basic usage patterns across our infrastructure.

How We Use
Your Information

  • Service Improvement: Analyzing usage data to optimize platform performance and develop new operational features.
  • Communication: Sending essential administrative notices, security alerts, and functional updates.
  • Security Enforcement: Monitoring operations to detect, investigate, and prevent fraudulent or unauthorized access.
  • Operational Necessities: Processing transactions, maintaining core network infrastructure, and ensuring compliance.

Cookies & Analytics

We use tracking technologies, including cookies and web beacons, to maintain the fundamental operation of our platform. Essential cookies are required to authenticate users, manage secure sessions, and ensure our services function properly. These are enabled by default as they are strictly necessary for core system operations.

In addition to essential technologies, we utilize performance and analytics cookies. These help us understand how you interact with our platform by collecting anonymous data regarding page load times, error rates, and general usage patterns. This information is exclusively used to optimize performance and improve the overall user experience.

You have full control over non-essential tracking technologies. Most modern web browsers allow you to modify your cookie preferences through their settings menus. You can choose to block all cookies, accept only certain types, or receive notifications when a cookie is placed. Please note that restricting essential cookies may impact your ability to access certain features of our platform.

How Information Is Protected

We employ a robust set of security protocols to safeguard your personal data from unauthorized access, alteration, disclosure, and destruction. Our infrastructure is built with privacy and integrity as foundational priorities.

All sensitive data transmitted between your device and our servers is secured using industry-standard encryption protocols. At rest, your information is stored in secure server environments managed by certified providers and fortified with strict, role-based access controls limiting visibility strictly to authorized personnel.

While we continuously monitor and upgrade our defenses, no method of transmission over the internet or electronic storage is entirely fail-safe. Absolute security cannot be guaranteed, but we remain vigilant and committed to protecting your information using commercially acceptable means.

Third-Party Services

We engage trusted third-party service providers to facilitate our operations, including payment processing, cloud hosting infrastructure, and website analytics. These partners are rigorously vetted and operate under strict confidentiality agreements.

Our service providers are authorized to process your information solely for the purpose of providing their designated services to SignalOps. They are strictly prohibited from using, selling, or retaining your data for any independent marketing or alternative purposes.

DATA DISCLOSURE

Information Sharing

We do not sell your personal data.

At SignalOps, our stance is firm: we do not sell, rent, or trade your personal information. Your trust is paramount, and your data is never monetized for marketing or advertising purposes.

Information is only disclosed under these narrow, protective circumstances:

  • Legal Compliance: Responding to lawful court orders, subpoenas, or enforceable governmental requests.
  • Fraud Prevention: Detecting, preventing, or addressing suspected security breaches, technical issues, or fraudulent activity.
  • Rights Protection: Defending the property, rights, and safety of SignalOps, our users, and the public as permitted by law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed to provide our services or comply with legal obligations, we securely delete or anonymize it.

Criteria used to determine our retention periods include the duration of your ongoing relationship with SignalOps, any legal obligations we are subject to, and whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation, or regulatory investigations).

Your Rights

You have specific rights regarding your personal information. We are committed to making it easy for you to exercise them.

Right to Access

You have the right to request a copy of the personal data we hold about you at any time. We will provide this information in a clear, readable format.

Right to Correction

If you believe any information we hold about you is inaccurate or incomplete, you may request that we update or correct it promptly.

Right to Deletion

You may request the deletion or removal of your personal information from our active systems, subject to certain legal and operational exceptions.

Right to Restrict Processing

You have the right to ask us to pause or limit the processing of your data while we address any privacy concerns or inquiries you may have.

Children's Privacy

The services provided by SignalOps are strictly intended for individuals who are 13 years of age or older. We do not knowingly collect, maintain, solicit, or process personal information from minors under this age limit.

In the event that we discover we have inadvertently gathered data from a child under 13 without verifiable parental consent, we will take immediate and legally appropriate steps to delete that information from our active records and systems.

Changes To This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, technological advancements, or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices and data handling procedures.

If we make significant material changes to how we collect, use, or share your personal information, we will notify you by sending an email to the address associated with your account or by providing a prominent notice on the SignalOps platform before the changes take effect.

Contact Information

We are committed to transparency regarding how your data is handled. If you have any privacy-related inquiries, concerns, or requests to exercise your rights, please do not hesitate to reach out. Our dedicated privacy team is ready to assist you.

Email Inquiries

Effective Date

June 29, 2026